Return Information (RMA)
If you need to return network hardware, you must request a Return Merchandise Authorization (R.M.A.). Contact your Sales Team Representative (by phone or e-mail) with the following information:
- -Your company (or your) name
- -Your P.O. # and our Inv. # (if known)
- -The part #, quantities and serial #s of all equipment you request to return
- -Your reason for requesting the return:
- -“Damaged”, “Defective”, “I ordered the wrong parts”, etc.
In the event your order arrives in physically damaged packaging, please take photographs BEFORE opening the boxes, then open and inspect the equipment to determine if the damage transferred to the equipment or not. If it has, retain all shipping materials and notify us as soon as possible, but no later than 5 business days following receipt, as a freight damage claim may need to be filed. If the equipment arrives damaged in non-damaged boxes, notify us as ASAP, but no later than 5 business days following receipt. If possible, please take photographs of the damage. Damage claims beyond the 5 day notification period will not be approved.
To see if your product qualifies for our 5 year warranty, click here.
UNOPENED AND NON-DEFECTIVE EQUIPMENT:
Customers electing to return unopened or functional network equipment are subject to a 20% restocking fee. In certain instances, you may be responsible for paying the shipping cost of returning the product. Equipment being returned for as unopened or non-defective must be shipped in the same packaging in which it was delivered to you. For additional information, view our warranty page.
Your Sales Team Representative will be responsible for approving your R.M.A. request. Once approved, he/she will notify our Business Office, who will create and forward a copy to you via e-mail.
SHIPPING YOUR RETURN
Equipment being returned to P3 Systems as damaged or unopened/non-defective must be return shipped in the same packaging in which it was delivered to you. For all returns, you must include all components and accessories: such as rack ears, power supplies/cubes, cabling, licensing, documentation, etc., originally shipped to you. Missing components included in the shipment to you, may be chargeable to you.
Equipment approved under an R.M.A. must be received by P3 Systems within 30 days of issuance of the R.M.A., or the R.M.A. will be nullified.
For more information, please visit our support page.