RMA (Return Merchandise Authorization)
Customer must receive an RMA number from the P3 Systems RMA department BEFORE returning merchandise. P3 Systems is not responsible for items returned without an RMA number, and any costs associated with shipping the item back are the sole responsibility of the customer. An RMA is issued when the equipment received is determined to have a specific defect.
RMA's are issued up to one-year from the invoice date. Customer is responsible to return the defective item within 10 days after the issuance of RMA in its original box with all cables, manuals, accessories, etc., along with all freight charges pre-paid. Collect shipments will not be accepted. CUSTOMER will be charged for any missing items. RMA's not returned within 10 days will be canceled. P3 Systems will repair and/or exchange the equipment under warranty within 10 working days following its receipt. No other implied or explicit warranty of any kind is offered by P3 Systems.